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CRM Consulting - done right.


 Customer Sciences has nearly 20 years experience.

Customer Sciences prides itself on the overall breadth of experience and customers we have worked with.  We do not think of CRM as something that is formulaic - instead, we work with clients to understand the specific requirements, environments, and even politics that will shape the demands of their businesses, processes, and solutions.  

We are also very proud of our experience across nearly all practice areas.  We can help mould a business case that will help define how CRM can directly benefit your business, plan the appropriate business process model changes to leverage your investment, and programme manage the implementation - and then monitor and report the results.  This holistic approach to CRM is what helps set us apart from technology consulting companies who want to simply deploy a set of software, and strategy consultancies that often fumble the implementations.  We call it "Solutions Architecting", or the practice of seeing and designing a solution as a whole. 


See what we can do for you.


CRM Opportunity Assessments
Compare your CRM practices to market leaders, find new applications for social media and the web, discover new ways to employ analytics to help drive customer value.  In short, find how to better leverage your customer base, prospect pool, and your CRM investment to drive profitability and market reach.
CRM Solution Design
Identifying an opportunity may set the goals - but creative CRM Solution Design determines how cost-effective  it will be to build, and even how risky it will be to implement.  We will put our large experience base to work with you to ensure that you build what you need, not what someone wants to sell you.
CRM Programme Design and Management
Industry wide, CRM programmes have a 33% success rate, due to specific challenges that organisations face when deploying such involved changes.  We can help you plan to avoid the pitfalls, and develop an implementation plan that fits your business and its unique environment.